• General Questions

  • How do I sign up?

    It's easy. Simply go to our account set up page and fill out the required fields. You'll be shopping in no time. Click here to get started.

  • How do I upgrade my membership?

    Simply go to the 'account settings' page and click on 'upgrade membership'. Once you're there, you'll be able to review all the membership plans and pick the one that best suits your needs.

  • Why can't I log in to my account?

    Make sure your internet connection is active and that your internet service provider isn't blocking access to our domain. If you're still having problems, feel free to contact us and we'll be more than happy to help resolve your issue.

  • Can I receive regular mail at my new address, or just packages?

    Yes. Your new US-based postal address will be able to receive mail, periodicals, bills, or anything else that is not prohibited by law. Please note that depending on the account membership you have, a USPS 1583 form along with two type of photo identifications such as passport and national ID card will be required. Please note each account is being approved manually, until your account is approved no mail will be accepted.

  • I need help. How can I reach someone at BuyToAmerica?

    Our contact information can be found here. If you're having trouble getting through, you can always write us an e-mail and our skilled customer support will respond within 48 hours.

  • Will I be charged taxes?

    Duty fees and local taxes are optional. You have the option to prepay the additional costs when processing your package for shipping, or you can defer and pay the charges on your own later.

  • Are there any extra or hidden charges?

    BuyToAmerica has no hidden charges. Everything we charge is explained fully on the membership page. There are no other charges.

  • Shipping

  • How soon can I start shipping items to my new address?

    As soon as your new account is set up and you've been issued a United States mailing address, you can start shipping orders.

  • Where is my item shipped to before it is shipped to me?

    Your items are shipped to one of our two secure warehouses. One is in Brooklyn, New York and the other is in Bayonne, New Jersey.

  • What countries do you ship to?

    We ship to over two-hundred countries. For the full list, click here.

  • Is there anything I can't ship?

    We do not ship items prohibited from export or anything that requires a license. You can click here for a full list.

  • Are my shipments insured?

    For every shipment, the first $100 of insurance is free. When scheduling your shipments, additional insurance can be purchased for the rate of $2 per $100 of insurance.

  • How much does it cost to ship an item?

    Once again, this is different for every package. The total cost depends on destination country, carrier/service selected, and the DIM weight of the shipment. You can always use our shipping calculator to easily estimate the cost of your shipment.

  • When will my orders arrive?

    Our typical orders are processed within 72 hours of receiving them. This processing time can also be reduced if you select 'ship now' at checkout. As far as transit time is concerned, every package is different. Factors that affect transit time include destination country, weather, customs, and choice of carrier. Typically our clients receive shipments from FedEx in 2 to 3 days, UPS in 4 to 5 days, DHL in 2 to 3 days, USPS in 7 to 15 shipments by air in 2 days, and shipments by sea in about 15 days in average. *Please note that these are just estimates. There can always be additional delays depending on import/export rules and the size of your shipment. Also, the time it takes for items to pass through customs depends on the country your order is being shipped to. This is something we have no control over. You should always allow yourself more time in case of unexpected delays at airports or in customs at your destination country.

  • Payments

  • What payment methods do you accept?

    We accept all major credit cards as well as PayPal and bank transfers. As well as our BuyToAmerica pre-paid card that makes refilling your account even easier. (link to BuyToAmerica prepaid card)

  • The website I'm shopping at requires U.S.A payment. What can I do?

    If you don't have a payment method accepted by the website you want to shop at, you can always use our Personal Shopper service to have one of our representatives make the purchase for you.

  • How does the Credit Card Verification Process work?

    *When a new account created or credit card is added, a charge of between US$0.01 and US$ 5 is applied to the card, once this is completed a refund of the same amount is applied to the card account within 72 hours. An email is sent to the customer, notifying them of the charge and providing instructions on how you can further proceed. **You need to look the charge on your credit card statement or by calling your bank and verifying the amount charged. You won’t be able to ship or receive mail until your account has been verified. *This amount is fully refundable. **If we are unable to charge the credit card, or the amount entered to verify your account doesn't match our charge, you will be asked to provide a new card.